r789 com Privacy Policy

01Who We Are

r789 com is an online gaming platform operating at r789com.org, offering Live Casino, Sports Betting, Slot Games, Fish Games, the Game Lobby and related services to players in Pakistan. References in this Privacy Policy to "r789 com", "we", "us" or "our" refer to the operator of the r789 com platform.

We are committed to handling the personal data of our players — and of anyone who visits our platform — with care, transparency and respect. This Privacy Policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed.

If you have questions about any aspect of this Privacy Policy that are not addressed here, you can reach our support team at the contact details provided in Section 13 below.

02Information We Collect

r789 com collects personal information when you register an account, make deposits or withdrawals, use the platform, contact support, or interact with promotional offers. The categories of information we collect include:

We do not collect sensitive categories of personal data such as health information, racial or ethnic origin, political opinions, or biometric data for identification purposes beyond what is strictly necessary for identity verification.

03How We Use Your Data

The personal information we collect is used for specific, legitimate purposes directly related to operating the r789 com platform and serving our players. Below is a clear breakdown of how we use your data:

• Account management: To create and maintain your r789 com account, verify your identity, and ensure your account details remain accurate and up to date.
• Processing transactions: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods securely and accurately.
• Platform operation: To deliver the games and services you use — including Live Casino, Sports Betting, Slot Games, Fish Games and the Game Lobby — and to maintain game history and session records.
• Customer support: To respond to your queries, investigate complaints, and resolve issues with your account or transactions.
• Fraud prevention and security: To monitor for suspicious activity, detect potential fraud, prevent unauthorised access to accounts, and comply with anti-money laundering obligations.
• Platform improvement: To analyse how the platform is used so we can improve performance, fix issues, and develop new features that benefit our players.
• Responsible gaming: To monitor gameplay patterns that may indicate problematic behaviour and to support delivery of the responsible gaming tools available to all players.
• Marketing communications: To send you relevant promotional offers, bonus updates, and platform news — but only where you have opted in to receive such communications. You can opt out at any time through your account settings.

We do not use your personal data for purposes beyond those listed above without first informing you and, where required, obtaining your consent.

04Legal Basis for Processing

r789 com processes your personal data under the following legal bases depending on the type of processing activity:

• Contractual necessity: Processing required to deliver the services you have signed up for — including account creation, deposits, withdrawals and gameplay — is necessary to fulfil our contract with you as a registered player.
• Legitimate interests: Certain processing activities — such as fraud detection, platform security, and usage analytics — are carried out on the basis of our legitimate interest in operating a safe and functional platform, provided those interests are not overridden by your rights.
• Legal obligation: Where we are required by applicable law to process your data — for example in connection with anti-money laundering checks or identity verification — we do so to comply with our legal obligations.
• Consent: For optional activities such as marketing communications, we rely on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05Sharing Your Information

r789 com does not sell or rent your personal information to any third party. We may, however, share your data with the following categories of recipients where necessary and for the specific purposes described:

• Payment processors: Your PKR transaction data is shared with payment service providers such as JazzCash, Easypaisa, Raast and banks to process deposits and withdrawals. These providers process your data under their own privacy policies and security standards.
• Game content providers: Where games are supplied by third-party software providers, limited technical data may be shared to deliver the game and record outcomes correctly. Game providers do not receive your payment or identity documents.
• Identity verification services: When we carry out KYC (Know Your Customer) checks, your identity documents may be processed by a verification service provider acting on our behalf under strict confidentiality obligations.
• Fraud prevention and security partners: Technical data such as IP addresses and device fingerprints may be shared with fraud detection services to protect the platform and our players.
• Legal and regulatory authorities: We may disclose personal data to relevant authorities where we are legally required to do so, or where disclosure is necessary to protect the safety of the platform or its users.

06Payment Data & PKR Transactions

All financial transactions on r789 com are conducted in PKR (Pakistani Rupee). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer, or a card or mobile wallet, the payment information you provide is handled with the highest level of care.

r789 com does not store full card numbers or complete payment account credentials on our own servers. Sensitive payment data is handled directly by our payment processing partners, who operate under industry-standard security protocols. What we do retain is a record of transaction amounts, dates, methods, and references — which is necessary for account management, dispute resolution and fraud prevention.

Your payment account details must be registered in your own name and must match the identity verified on your r789 com account. Deposits or withdrawals from third-party payment accounts are not permitted. If a mismatch is detected, the transaction may be held pending verification.

07Cookies & Tracking Technologies

r789 com uses cookies and similar tracking technologies to make the platform work correctly and to improve the experience for our players. A cookie is a small text file stored on your device when you visit our platform. Here is how we use them:

• Essential cookies: These are necessary for the platform to function. They keep you logged in during your session, remember your language and currency preferences, and ensure that gameplay and transactions operate as expected. You cannot disable these cookies without affecting platform functionality.
• Analytics cookies: We use anonymised analytics data to understand how players navigate the platform — which pages are visited most, where users typically drop off, and how features are being used. This helps us fix issues and prioritise improvements.
• Security cookies: These help detect and prevent suspicious activity such as automated bot access or unusual login patterns, contributing to the overall security of your account.

r789 com does not use cookies to track your browsing activity across unrelated third-party websites or to build advertising profiles. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the platform.

08Data Security

We take the security of your personal data seriously and have put a range of technical and organisational measures in place to protect it from unauthorised access, accidental loss, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the r789 com platform.
• Secure, access-controlled storage for personal and payment data with restricted internal access on a need-to-know basis.
• Regular security reviews and monitoring for unusual or suspicious access patterns.
• Staff training on data protection and secure handling of player information.
• Use of reputable, security-certified payment processors for all PKR transactions.

While we take every reasonable precaution, no system can be guaranteed to be 100% secure. You also have a role in keeping your account safe — please use a strong, unique password, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your permission.

09Data Retention

r789 com retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting or reporting requirements that apply to us.

As a general guide:

• Account data (name, contact details, identity documents) is retained for the duration of your active account and for a reasonable period after account closure to enable us to resolve any disputes, support audits, or meet legal obligations.
• Transaction records (deposits, withdrawals, bet history in PKR) are retained for the period required to comply with applicable financial record-keeping obligations.
• Support communications are retained for a reasonable period after the issue is resolved to allow for escalations or repeat queries.
• Marketing data (opt-in records and communication history) is retained until you withdraw consent or close your account, and then for a reasonable additional period to demonstrate that consent was properly obtained.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be associated with any individual player.

10Your Rights

As a player on the r789 com platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 13.

We will respond to verified data rights requests within a reasonable timeframe. There is no charge for exercising these rights in ordinary circumstances. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee or decline the request, with an explanation.

11Children's Privacy

r789 com is strictly an adult platform. Our services are intended only for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that personal data has been submitted by or on behalf of a minor, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on r789 com or submitted personal information through our platform, please contact our support team immediately so that we can investigate and take appropriate action.

Age verification is a core part of our registration process. Players may be required to submit identity documents confirming their date of birth before certain features — particularly withdrawal — are enabled on their account.

12Changes to This Policy

r789 com may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes, we will take reasonable steps to inform registered players — for example by displaying a notice on the platform or sending a notification to your registered contact details.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal data is being handled. Your continued use of the r789 com platform following any update to this Policy constitutes your acceptance of the revised terms.

For significant changes that affect how we use data you have already provided — particularly for purposes beyond those you originally consented to — we will seek your fresh consent before proceeding.

13Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or the way r789 com handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related queries promptly and thoroughly.

When contacting us about a data rights request, please include your registered account username and a description of your request. This helps us locate your data quickly and respond efficiently. We may need to verify your identity before processing your request to ensure we are communicating with the correct account holder.

For questions specifically about the platform's general rules and policies, please see the Terms and Conditions. For guidance on managing your gaming activity responsibly, visit the Responsible Gaming page.